FAQ about our Design Process and Communication
Q. How will the design process start?
A. Once you secure your date, we can have a discussion on your ideas. The cake design process will start when the second payment is paid (50% of the cake price) and the first design draft will be shared in an agreed schedule.
Q. I do not have any specific idea on the cake design. What shall I do?
A. No worries. We will guide you during the process. Understanding on your preference on the cake style, colour scheme and pattern as well as sharing your any other wedding items such as venue decoration will also help definitely. Your cake will be bespoke, be customized to your style and be matched with your venue decoration.
Q. Can I amend the design if I am not happy with it?
A. Yes. If you have any opinion on the design, we are happy to discuss with you and amend the design if necessary. But keep in mind that, the final design will have to be confirmed one month before the delivery.
Q. Can I add more decorations/ sugar flowers or apply a more complicated design on my cake after getting my first design draft?
A. Yes. You are welcome to share your thoughts after reviewing the design draft. For more decorations/sugar flowers or complicated design, additional charge will be incurred and will be settled in the final payment.
Q. Can I amend the cake design anytime?
A. You are welcome to amend the cake design no later than 1 month prior to the delivery date. To allow sufficient time for preparing the cake, the cake design will be finalized 1 month prior to the delivery date. After finalizing the design, any further changes on the cake design will not be accepted.
Q. Can I change cake size after booking the date?
A. Yes. Request of changing cake size shall be made with at least one-month notice prior to delivery. Any request made less than one-month notice will not be accepted.
Q. How can I communicate my ideas to you?
A. All communication between you and us will be interacted via email. As the discussion for a cake might happen from time to time during the year before the delivery, a clear and traceable platform of conversations is important to both of us so that the bespoke cake is made to order with accuracy.
Q. Do you have face-to-face consultation?
A. We understand that you need to organize tons of items for your wedding. Thus, we will communicate with you via email instead of face-to-face to save your valuable time.
Q. Can I contact you via Instagram/Facebook messenger?
A. Sorry that in order to centralize all the conversations and avoid missing message, we do not communicate via neither Instagram/Facebook nor phone. From enquiry, booking, cake design to delivery, all discussion will be recorded in the email which could be referred anytime. Please email us at [email protected]
Please visit our T&C for details
A. Once you secure your date, we can have a discussion on your ideas. The cake design process will start when the second payment is paid (50% of the cake price) and the first design draft will be shared in an agreed schedule.
Q. I do not have any specific idea on the cake design. What shall I do?
A. No worries. We will guide you during the process. Understanding on your preference on the cake style, colour scheme and pattern as well as sharing your any other wedding items such as venue decoration will also help definitely. Your cake will be bespoke, be customized to your style and be matched with your venue decoration.
Q. Can I amend the design if I am not happy with it?
A. Yes. If you have any opinion on the design, we are happy to discuss with you and amend the design if necessary. But keep in mind that, the final design will have to be confirmed one month before the delivery.
Q. Can I add more decorations/ sugar flowers or apply a more complicated design on my cake after getting my first design draft?
A. Yes. You are welcome to share your thoughts after reviewing the design draft. For more decorations/sugar flowers or complicated design, additional charge will be incurred and will be settled in the final payment.
Q. Can I amend the cake design anytime?
A. You are welcome to amend the cake design no later than 1 month prior to the delivery date. To allow sufficient time for preparing the cake, the cake design will be finalized 1 month prior to the delivery date. After finalizing the design, any further changes on the cake design will not be accepted.
Q. Can I change cake size after booking the date?
A. Yes. Request of changing cake size shall be made with at least one-month notice prior to delivery. Any request made less than one-month notice will not be accepted.
Q. How can I communicate my ideas to you?
A. All communication between you and us will be interacted via email. As the discussion for a cake might happen from time to time during the year before the delivery, a clear and traceable platform of conversations is important to both of us so that the bespoke cake is made to order with accuracy.
Q. Do you have face-to-face consultation?
A. We understand that you need to organize tons of items for your wedding. Thus, we will communicate with you via email instead of face-to-face to save your valuable time.
Q. Can I contact you via Instagram/Facebook messenger?
A. Sorry that in order to centralize all the conversations and avoid missing message, we do not communicate via neither Instagram/Facebook nor phone. From enquiry, booking, cake design to delivery, all discussion will be recorded in the email which could be referred anytime. Please email us at [email protected]
Please visit our T&C for details